Is your brokerage ready for Ofgem’s broker rules?
A free checklist for owners and compliance leads at UK business energy brokerages. 34 yes-or-no questions, each with why it matters, what good looks like and the source.
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What’s in it
12 things required now
From law, suppliers’ licences and your dispute scheme’s rules. Getting these wrong can cost you supplier relationships, Ombudsman awards or fines.
16 things expected now
From Ofgem’s July 2026 guidance, “Setting up energy contracts: good practice”, and the voluntary codes it points to.
6 things that are coming
What registration and regulation are likely to bring. This part is uncertain, and the checklist says so.
Every item links to the primary source: Ofgem, the supply licences, the ombudsmen, the ICO and legislation.gov.uk.
Three things brokers often get wrong
- Telling customers about the Ombudsman. When a complaint is still open after 8 weeks, or you reach a final position, your dispute scheme expects you to tell the customer in writing that they can use it for free. Schemes have expelled members for not doing this.
- Commission that doesn’t match. Since October 2024, suppliers show broker fees in the principal terms of every business contract. Customers can now compare what you said with what the supplier says.
- Cooling-off. There’s no cooling-off period for business energy contracts. Suggesting there is one is a misrepresentation.
This checklist is a guide, not legal advice. It covers Great Britain.